Your personal information is our top priority. Reading this policy will tell you exactly what data we collect, how we use it, and how we keep it safe.
12hba (www.12hba.org ) is a trusted online gaming platform in Bangladesh. By joining our platform, you agree to this Privacy Policy. This policy applies to all 12hba services — including the website, mobile app, Live Casino, Sports Betting, fish games, and all other gaming services.
The purpose of this Privacy Policy is to clearly inform you of what data 12hba collects, how it is used, who it may be shared with, and what rights you have over your own data. We believe transparency is the foundation of trust.
This policy was last updated in January 2026. We will post a notice on the website and notify you at your registered email address should any significant changes be made in the future.
12hba collects two types of information to run its services smoothly — what you provide directly, and what is automatically collected during your use of the platform.
| Data Types | Example | Collection method |
|---|---|---|
| Identity Information | Name, date of birth, national ID | Directly |
| Contact Information | Mobile number, email address | Directly |
| Financial Information | Mobile Banking/Nagad number, transaction history | Directly |
| Technical Information | IP address, device type, browser | Automatic |
| Usage Data | Game history, login times, session data | Automatic |
| Location Data | Country & city (IP-based) | Automatic |
12hba uses collected data only for specific purposes. We never use your information for anything unnecessary.
12hba uses cookies on its website to help improve your browsing experience. Cookies are small text files stored on your device.
You can delete or block non-essential cookies at any time through your browser settings. Note that disabling certain functional cookies may affect how some platform features work.
12hba uses industry-leading technology and practices to protect your personal information. Our core security measures are outlined below.
12hba does not retain your information longer than necessary. Different types of data have separate retention periods defined accordingly.
| Data Types | Retention period |
|---|---|
| Account & Identity Information | 5 years after account closure |
| Transaction records | Up to 7 years for legal requirements |
| Game logs & session data | 1 year |
| Cookies & Browsing Data | 30–90 days |
| Support conversations | 3 years |
Once the retention period expires, data is securely deleted or anonymized.
Every 12hba member holds the following rights over their own personal information.
You can request to see what information we hold about you.
You can request corrections to any inaccurate or incomplete information.
Where there is no legal obligation to retain it, you may request that your data be deleted.
You can download your data in a readable format at any time.
You can request that we restrict the use of your data for specific purposes.
You can object to your data being used for marketing or profiling purposes.
To exercise any of your rights, email us at [email protected]. We will respond within 30 days.
12hba strictly prohibits anyone under 18 from using the platform. We have a zero-tolerance policy regarding the privacy and protection of minors.
For any privacy-related questions, requests, or complaints, please reach out to our dedicated Privacy Team.
Not just words — through technology and policy, we are committed to protecting your data.
Every transaction and piece of personal information is protected with 256-bit SSL encryption. No third party can access this data.
Every account is verified to protect your identity and prevent anyone from opening an account in your name.
All your data is stored on AES-256 encrypted servers. Regular backups and access logs are monitored continuously.
With 2FA enabled, no one can access your account even if they know your password. Login without an OTP sent to your mobile is not possible.
12hba never sells your personal information to advertisers or third parties. This is a core principle we uphold.
We undergo regular independent security audits and comply with international data protection standards.