12hba FAQ — answers to all your questions
All answers in one place

No. Under 12hba's rules, each person may only open one account. Attempting to create multiple accounts using the same mobile number, device, or IP address may result in all accounts being suspended and balances forfeited.

Yes! You can access the platform as soon as registration is complete. Make your first deposit to claim the welcome bonus and unlock full access to all games. Some demo games are also available without a deposit.

12hba is committed to responsible gaming. Verification via national ID or passport may be required when needed. Accounts belonging to users under 18 are closed immediately, and deposited funds are non-refundable.

First, make sure Caps Lock is off. If you still can't log in, click "Forgot password?" and set a new password via OTP verification. The whole process takes under 2 minutes.

If your old number is no longer active, contact 24/7 live chat support. You may need to provide your national ID or registration details for identity verification. The support team will update your number for you.

This can happen if your browser regularly clears cookies or cache. Make sure to tick the "Remember Me" checkbox when logging in. Using the mobile app reduces this issue, as app sessions stay active much longer.

Entering the wrong password more than 5 times will lock your account for 30 minutes, after which it unlocks automatically. For a faster fix, reach out to live chat support — your issue will be resolved within minutes.

On your first deposit, 12hba automatically adds a 100% welcome bonus. For example, deposit BDT 1,000 and receive an additional BDT 1,000 in bonus funds. Wagering conditions apply — typically you must bet 10x the combined total of your deposit and bonus.

Yes! Log in to 12hba every day to earn your daily login bonus. Logging in for 7 consecutive days increases the bonus amount with each day. A special reward unlocks on day 7. This bonus can be used across all games.

Share your referral code with a friend. When they register using that code and make their first deposit, you'll receive a cash bonus. The referral bonus is added directly to your main wallet and is available for withdrawal.

You must meet the specified wagering requirements before withdrawing your bonus balance. Once wagering is complete, the bonus is automatically transferred to your main wallet and becomes available for withdrawal. You can track your progress under the "Bonus" tab on the dashboard.

12hba supports all major mobile banking services in Bangladesh, including:

• Mobile Banking (personal & agent)
• Nagad
• Rocket (Dutch-Bangla Mobile Banking)
• Upay
• Cryptocurrency (USDT, BTC)

It is recommended to use the same payment method for both deposits and withdrawals.

Withdrawals via Mobile Banking and Nagad are typically processed within 5 to 15 minutes. During peak hours (evening and night), it may take up to 30 minutes. Crypto withdrawals can take 1–3 hours depending on network conditions.

The minimum withdrawal amount is BDT 300, and the daily maximum is BDT 500,000. VIP members have a higher daily limit. There are no hidden fees on withdrawals — you get exactly what you request.

If your withdrawal has been "Pending" for more than 30 minutes, contact live chat with your transaction ID. The support team will check the status and resolve it right away. In most cases it's a minor technical delay and gets sorted out quickly.

12hba offers an extensive game library. The main categories are:

• Live Casino: Baccarat, Roulette, Blackjack, Dragon Tiger
• Slot Games: 300+ slot machines across a wide range of themes and jackpots
• Fish Games: Fun Fish Hunting with multiplayer support
• Sports Betting: 30+ sports including cricket, football, kabaddi, and tennis
• Lottery & Crash Games: Quick chances to win rewards

If a game is active when you get disconnected, 12hba's server automatically completes that round. Any winnings are added to your balance right away. Once you reconnect, you can view the full details in your game history.

In live betting, odds update in real time as the match progresses. You can place a bet at any point during the game. The cashout option lets you lock in a partial or full profit before the match ends. Ball-by-ball betting on cricket matches is by far the most popular.

Yes. 12hba uses 256-bit SSL encryption. Your personal information is never shared with third parties. Payment data is stored on a separate, secured server. For more details, visit our Privacy Policy Read.

After logging in, go to Profile Settings and open the "Security" tab. Enable the "Two-Factor Authentication" option. From then on, an OTP will be sent to your registered mobile number each time you log in. With 2FA active, no one can access your account even if they know your password.

Change your password immediately and notify our 24/7 live chat support. The support team will temporarily lock your account and launch an investigation. Your login history will be reviewed to identify any unauthorized activity, and compensation will be considered if needed.

Yes, 12hba operates under an international gaming license. All game providers are audited by third parties and use certified RNG (Random Number Generator) technology. Fair play and transparency are at the core of what we do. To learn more About Us Visit the page.